A legal disclaimer

Please be aware that the colors and appearance of the artwork on this website may vary slightly from the physical products you receive due to differences in monitor and screen settings. All digital and physical art, prints, and products are for personal use only unless otherwise specified. Reproduction or commercial use of any kind is strictly prohibited without written permission.

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All content, including but not limited to artwork, images, designs, and text, is the intellectual property of Barbara Mosher and is protected by copyright law. All rights are reserved. Any unauthorized reproduction, distribution, or public display of our artwork is strictly forbidden without our explicit written consent.

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All digital products are for personal, non-commercial use only. The files are provided as is, and we do not offer refunds or exchanges once the digital files have been downloaded. You may not resell, redistribute, or share these digital files in any way. By purchasing a digital product from our shop, you agree to these terms.

Shipping Policy - the basics

Every order, commission, and sale is handled with care, and as much clarity & transparency as possible.  My goal is for you to be completely thrilled with your purchase!  Please read below to see how we can help you, email info@barbaramosher.com with any questions.

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Orders are shipped from Langley, Washington.  I ship Prints via USPS first class or priority mail with tracking and costs are calculated by package weight and destination.  Standard size prints (No larger than 14' on any side) are shipped at no charge to buyer.  Larger canvases may be shipped via UPS or FedEx depending on size and weight.  Special crating is advised for very large works, and special shipping services may be used and costs determined accordingly.

Shipping costs will be billed separately and must be paid before item is shipped

Standard shipping is 5-7 days.  For larger works that require special packing or crating it is estimated - 7-10 days for shipping.   Actual delivery time will depend on the carrier and is out of my control.  Tracking numbers will be provided.  If your order is returned "undeliverable," you will be refunded the cost of the product, but not the shipping costs.

Please open and check your prints immediately upon receiving them. We accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt!  Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 13th, as we fulfill exchange requests only after receiving the returned print.

If you wish to return a reproduction print, a restocking fee amounting to 20% of the print (and varnish, if applicable) cost will be applied. We are more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock.

Original artwork & Sale items are final sale.

We are unable to accept items that are purchased on sale for return or exchange. Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for custom or personalized orders.

Digital Downloads are not refundable.

Sale items: This will be clear in the listing. We will not be sending individual descriptions and photos of pieces on sale due to being a Seconds Sale item. We’ve carefully checked over each piece to decide if it’s a good fit for the sale price, and any blemish, size variation, add-on (like varnish or margin), has been included in the listing description to give the collector a good idea of what variant includes this piece in this year’s sale. Not all pieces will have all variants or blemishes described.

I purchased a print, but now it’s on sale. Can I have the discount applied retroactively?

Absolutely! We are happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale.

When will my replacement artwork ship / When will I receive my refund?

We will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.

What packaging do I use to send the print back?

We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care!

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?

We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do?

 Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. We are happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email info@barbaramosher.com if you have any questions about your order, and we will work with you to sort out any issues!

Other Shipping policies

Non-Domestic U.S. Shipping

Please note that for all orders shipping outside of the contiguous United States (including Alaska, Hawaii, and U.S. territories), additional shipping fees may apply. International customers are also responsible for any customs fees, taxes, or duties imposed by their country's government. These charges are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential fees.

Delays and Interruptions Beyond Our Control

While we do our best to ensure a smooth and timely delivery, we cannot be held responsible for shipping delays or interruptions caused by events beyond our control. This includes, but is not limited to, natural disasters, severe weather, carrier service interruptions, and other unforeseen circumstances. We appreciate your understanding and patience. In the event of a significant delay, we will do our best to keep you informed.